ISLAND-BOY PRIVACY POLICY

Effective Date: October 30, 2026

Business Name: ISLAND-BOY
Website: https://www.islandboy.shop
Retail Store: 3464 Waialae Ave., Honolulu, HI 96816
Phone: 808-221-3676

1. INTRODUCTION

Welcome to ISLAND-BOY! We value your business and respect your privacy. We are committed to protecting the personal information of our customers, whether you shop with us at our physical retail location or through our online store at www.islandboy.shop.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our retail store, make an in-store or online purchase, create an account, browse our website, or communicate with us.

By using our website or shopping with ISLAND-BOY, you acknowledge the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

ISLAND-BOY may collect personal information through our physical retail store, online store, and other customer interactions.

A. Information Collected In-Store

When shopping at our physical retail location, we may collect:

• Name and contact information.
• Email address and telephone number.
• Billing information when necessary.
• Purchase and transaction history.
• Payment confirmations and receipts.
• Information voluntarily provided when requesting customer service, exchanges, or returns.

B. Information Collected Online

When shopping at www.islandboy.shop, we may collect:

• Name and contact information.
• Email address and telephone number.
• Shipping and billing addresses.
• Online order history and purchase details.
• Customer account information, if you create an account.
• Shopping cart and checkout information.
• IP address, browser type, and device information.
• Website browsing activity and interactions.
• Cookies and similar tracking technologies.

C. Payment Information

Payments made in-store or online may be processed through third-party payment processors.

We may receive limited payment-related information, such as transaction confirmations, payment status, and the last four digits of a payment card.

We do not intend to store full payment card numbers or security codes on our own systems.

3. HOW WE USE YOUR INFORMATION

ISLAND-BOY may use collected personal information for legitimate business purposes, including:

• Processing and fulfilling in-store and online purchases.
• Processing payments and issuing receipts.
• Shipping and delivering online orders.
• Managing returns, exchanges, and refunds.
• Providing customer service and responding to inquiries.
• Managing customer accounts and order histories.
• Communicating order confirmations and shipping updates.
• Sending promotional emails, special offers, and announcements when permitted by law.
• Improving our products, website, and shopping experience.
• Detecting and preventing fraud and unauthorized transactions.
• Maintaining business, accounting, and tax records.
• Complying with applicable federal and Hawaii state laws.

4. ONLINE ORDERS, SHIPPING, AND DELIVERY

When you place an order through www.islandboy.shop, we collect the information necessary to process and fulfill your purchase.

This may include your name, shipping address, billing address, email address, telephone number, and order details.

We may share necessary information with third-party shipping and delivery providers to fulfill your order and provide delivery updates.

ISLAND-BOY is not responsible for the independent privacy practices of third-party shipping providers.

5. RETURNS, EXCHANGES, AND REFUNDS

When you request a return, exchange, or refund, we may collect or verify information necessary to process your request.

This may include:

• Customer name and contact information.
• Original purchase receipt or order number.
• Purchase date and transaction details.
• Products being returned or exchanged.
• Refund or exchange transaction information.

This information is used to verify purchases, process returns and refunds, prevent fraudulent transactions, and maintain business records.

6. COOKIES AND WEBSITE TRACKING

Our website, www.islandboy.shop, may use cookies and similar technologies to improve the online shopping experience.

Cookies may be used to:

• Remember shopping cart items.
• Maintain customer shopping sessions.
• Remember website preferences.
• Understand website traffic and visitor behavior.
• Improve website performance and functionality.
• Measure marketing and advertising effectiveness.

Customers may adjust their browser settings to refuse or delete cookies. Disabling cookies may affect certain website features and shopping functions.

7. MARKETING AND PROMOTIONAL COMMUNICATIONS

With appropriate consent where required, ISLAND-BOY may use customer contact information to send promotional communications, including:

• New product announcements.
• Special offers and discounts.
• Seasonal promotions.
• Store events and announcements.
• New arrivals and product updates.
• Online store promotions.

Customers may unsubscribe from promotional emails using the unsubscribe link provided in our messages.

For promotional text messages, customers may opt out by replying STOP where supported.

Transactional communications, such as order confirmations, receipts, and shipping notifications, may still be sent when necessary to complete a purchase or provide requested services.

8. HOW WE SHARE YOUR INFORMATION

ISLAND-BOY does not sell customers' personal information for money.

We may share limited customer information with trusted third-party providers when necessary to operate our retail and online businesses.

These providers may include:

• Payment processors and financial institutions.
• E-commerce and website hosting platforms.
• Shipping and delivery companies.
• Email marketing and communication services.
• Website analytics and advertising providers.
• Accounting and professional service providers.

We may also disclose personal information when required by law, legal process, or when reasonably necessary to protect our business, customers, property, and legal rights.

Third-party providers are responsible for their own privacy practices, subject to applicable contractual and legal obligations.

9. DATA SECURITY

ISLAND-BOY takes reasonable administrative, technical, and physical measures to protect customer information against unauthorized access, disclosure, alteration, and destruction.

We make reasonable efforts to protect information collected through our retail operations and online store.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

In the event of a qualifying security breach, we will provide notifications as required by applicable Hawaii law.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for business, operational, and legal purposes.

This may include information needed for:

• Purchase and transaction records.
• Online order fulfillment.
• Returns, exchanges, and refunds.
• Customer service.
• Accounting and tax requirements.
• Fraud prevention and security.
• Legal and regulatory compliance.

When information is no longer needed, we will take reasonable steps to securely delete, destroy, or dispose of it.

11. CUSTOMER PRIVACY RIGHTS AND CHOICES

Customers may contact ISLAND-BOY to:

• Request information about personal information we maintain about them.
• Request corrections to inaccurate personal information.
• Request deletion of certain personal information, subject to applicable legal requirements.
• Opt out of promotional emails and text messages.
• Ask questions about how their personal information is collected, used, and shared.

We will review and respond to requests in accordance with applicable law.

Certain information may need to be retained for legal, accounting, security, fraud prevention, or legitimate business purposes.

12. CHILDREN'S PRIVACY

Our website and online store are not directed toward children under the age of 13.

We do not knowingly collect personal information online from children under 13 without appropriate parental consent where required by law.

If we become aware that we have collected personal information from a child in violation of applicable requirements, we will take appropriate steps to address the information.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

ISLAND-BOY is not responsible for the privacy practices, security, or content of external websites or services.

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

14. HAWAII AND APPLICABLE PRIVACY LAWS

ISLAND-BOY operates in Honolulu, Hawaii, and strives to comply with applicable federal and Hawaii state privacy and consumer protection laws.

This includes applicable requirements under Hawaii Revised Statutes Chapter 487N regarding the protection of certain personal information and notification of qualifying security breaches.

We will take reasonable steps to maintain appropriate safeguards and provide legally required notifications when applicable.

15. CHANGES TO THIS PRIVACY POLICY

ISLAND-BOY reserves the right to update or modify this Privacy Policy as our business practices, online services, or applicable laws change.

Updates will be posted on www.islandboy.shop, and the effective date will be revised when appropriate.

Customers are encouraged to review this Privacy Policy periodically.

16. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or how ISLAND-BOY handles your personal information, please contact us.

ISLAND-BOY

Website: https://www.islandboy.shop

Phone: 808-221-3676

Physical Retail Store & Mailing Address:
3464 Waialae Ave.
Honolulu, HI 96816

Thank you for shopping with ISLAND-BOY. We appreciate your trust and support, both in-store and online.

ISLAND-BOY
Honolulu, Hawaii, USA

ISLAND-BOY

TERMS & CONDITIONS POLICY

Effective Date: October 30, 2026

Business Name: ISLAND-BOY
Retail & Business Address: 3464 Waialae Ave., Honolulu, HI 96816
Phone: 808.221.3676
Website: www.islandboy.shop

Welcome to ISLAND-BOY. These Terms & Conditions govern your use of our website, online purchases, and transactions at our retail location in Honolulu, Hawaii. By accessing our website, making a purchase, or conducting business with ISLAND-BOY, you acknowledge that you have read, understood, and agreed to the following terms.

1. ALL SALES ARE FINAL – NO REFUNDS

ISLAND-BOY maintains a strict NO REFUNDS POLICY.

• All online purchases are final sale. No refunds will be issued for online orders for any reason, except where otherwise required by applicable law.
• Refunds are not offered for in-store purchases.
• Customers are responsible for reviewing product descriptions, sizing, colors, and other product details before completing a purchase.
• Placing an order with ISLAND-BOY constitutes acknowledgment and acceptance of this policy.

2. IN-STORE EXCHANGE POLICY

ISLAND-BOY may consider in-store exchanges on a case-by-case basis, at the sole discretion of store management.

To be considered for an exchange, merchandise must:

• Be in original, unused, unworn, and resellable condition.
• Be free from damage, stains, odors, washing, alterations, or signs of wear.
• Include original tags, packaging, and proof of purchase when applicable.

Approved exchanges will be issued exclusively in one of the following forms:

• An ISLAND-BOY gift card; or
• Same-day, in-store merchandise credit to be used on the day the exchange is approved.

No cash refunds, credit card refunds, or original payment reversals will be provided for approved exchanges.

ISLAND-BOY reserves the right to deny any exchange request that does not meet our merchandise condition requirements or that falls outside management's approval.

3. ONLINE ORDERS & PURCHASES

Customers placing orders through www.islandboy.shop agree to provide accurate and complete billing, shipping, and contact information.

ISLAND-BOY reserves the right to:

• Refuse or cancel orders at our discretion, subject to applicable law.
• Correct pricing or product listing errors.
• Limit quantities purchased per customer or household.
• Cancel orders suspected of fraud or unauthorized activity.

Customers are responsible for reviewing their order details before submitting payment.

All online orders are subject to product availability.

4. PRODUCT INFORMATION & AVAILABILITY

ISLAND-BOY makes reasonable efforts to ensure product descriptions, images, colors, pricing, and availability are accurate.

However:

• Actual product colors may vary depending on screen settings and device displays.
• Minor variations in product appearance, materials, and manufacturing may occur.
• Product availability is subject to change without notice.

ISLAND-BOY does not guarantee that every item displayed online will be available at our physical retail location or vice versa.

5. PRICING & PAYMENTS

All prices are listed in U.S. dollars unless otherwise indicated.

Applicable Hawaii state and local taxes will be added to purchases as required by law.

ISLAND-BOY reserves the right to correct pricing errors and update product prices at any time. Any changes will not affect completed transactions except where permitted by law.

Customers are responsible for ensuring that their payment information is valid and authorized.

6. SHIPPING & DELIVERY

For online purchases requiring shipment:

• Customers are responsible for providing an accurate and complete shipping address.
• Shipping and handling charges will be disclosed during checkout when applicable.
• Delivery estimates are provided for convenience and are not guaranteed.
• ISLAND-BOY is not responsible for delays caused by shipping carriers, weather, natural disasters, or circumstances beyond our reasonable control.

Customers should contact us promptly if an order arrives damaged or is not received. This does not alter our no-refund policy, and any resolution will be handled in accordance with applicable law.

7. DAMAGED OR INCORRECT MERCHANDISE

If you believe you have received merchandise that is defective, damaged, or materially different from what you ordered, please contact ISLAND-BOY within 7 days of receiving the order at 808.221.3676.

Please provide your order number, proof of purchase, and multiple photographs of the shipping label, package/carton, and the product that was damaged.

ISLAND-BOY will review each reported issue and determine an appropriate resolution consistent with applicable Hawaii and federal consumer protection laws.

Nothing in this policy limits any consumer rights that cannot legally be waived.

8. WEBSITE USE & INTELLECTUAL PROPERTY

All content displayed on www.islandboy.shop, including but not limited to logos, graphics, photographs, product descriptions, designs, text, and branding, is the property of ISLAND-BOY or its respective content owners.

No website content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

Customers agree not to use our website for unlawful purposes, fraudulent activity, unauthorized access, or any activity that may interfere with website operations.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ISLAND-BOY shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

10. PRIVACY & CUSTOMER INFORMATION

ISLAND-BOY respects customer privacy. Personal information collected through our website or retail operations may be used to process transactions, communicate with customers, fulfill orders, and provide customer service.

Customer information will be handled in accordance with our Privacy Policy and applicable privacy laws.

11. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Hawaii, without regard to conflict-of-law principles.

Any disputes arising from these Terms & Conditions shall be subject to applicable state and federal laws and the jurisdiction of courts located in Hawaii, where legally appropriate.

12. CHANGES TO THESE TERMS

ISLAND-BOY reserves the right to modify, update, or revise these Terms & Conditions at any time.

Updated terms will be posted on www.islandboy.shop with a revised effective date. Continued use of our website or services following publication of updated terms constitutes acceptance of the revised terms, to the extent permitted by law.

13. CONTACT INFORMATION

For questions regarding these Terms & Conditions, purchases, or exchange requests, please contact us:

ISLAND-BOY
3464 Waialae Ave.
Honolulu, HI 96816

Phone: 808.221.3676
Website: www.islandboy.shop

Thank you for supporting ISLAND-BOY. We appreciate your business and look forward to serving you.

ISLAND-BOY | Honolulu, HawaiiAnswer